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Knowledge Base Article

Issue:

"ODBC Resource DLL Is a Different Version Than ..." Error

Product:

Cyber Snoop 4.0

Applies to:

All Builds

Background
After installing or upgrading ODBC files, you receive one of the following error messages:

The ODBC resource DLL (c:\windows\system32\odbcint.dll) is a different version than the ODBC driver manager (c:\windows\system\odbc32.dll).
-or-
The ODBC resource DLL (c:\windows\system\odbcint.dll) is a different version than the ODBC setup dll (c:\windows\system\odbccp32.dll).
-or-
The ODBC resource DLL c:\windows\system\odbcint.dll) is a different version than the administrator (c:\windows\system\odbcad32.dll).


The message may appear periodically on your screen or when you attempt to open the ODBC Administrator.

During the installation of ODBC, a service or application was using one or more ODBC files. The files that were in use could not be overwritten, causing a version mismatch between the files that were in use and either the ODBC Driver Manager or the ODBC Administrator.

Because the ODBC 3.0 and 3.5 Driver Manager performs automatic version checking between itself and the other ODBC core components, it detects the version mismatch and begins generating a warning.

Solution:
Remove Cyber Snoop from you computer then perform the steps below corresponding to the operating system you are running.

A. For computers running Windows NT

  1. Move or remove shortcuts in the Startup group for any applications that use ODBC.
  2. Open Control Panel and double-click the Services icon. Look for any services that use ODBC whose Startup mode is set to Automatic. Set the Startup mode of these services to Manual. These services typically include: SQLExecutive MSSQLServer Internet Information Server (WWW, Gopher and FTP)
  3. Restart the computer.
  4. Reinstall ODBC by reinstalling Cyber Snoop, or copy files with the correct version into the Winnt\System32 directory.
  5. Set the Startup mode of the previously changed services back to Automatic and restart the services.

B. For computers running Windows 95

  1. Move or remove shortcuts in the Startup group for any applications that use ODBC.
  2. If Personal Web Server is installed on the computer, set the startup mode so it will not run automatically at startup.
  3. Restart the computer.
  4. Alternatively, restart Windows 95, and hold down the SHIFT key while it is restarting. Doing this will start Windows 95 in safe mode, and will bypass most applications that load at startup.
  5. Reinstall ODBC by reinstalling Cyber Snoop, or copy files with the correct version into the Windows\System directory. Restart your applications.