Solution:
If the administrative password is forgotten or Cyber Snoop application files are missing, Cyber Snoop must be reinstalled. To re-install Cyber Snoop while monitoring is On:

1. Start setup from your installation file or CD-ROM*.
2. When prompted, select Custom Setup.
3. From the Custom setup menu select only Application Files and Help Files.
4. Continue through remainder of installation.

* If you are running a demonstration copy of Cyber Snoop and no longer have access to the installation file, temporarily set your system clock ahead and restart your system. This will expire your trial period and will remove Cyber Snoop's security features.