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Knowledge Base Article

Issue:

Access to the Internet has been blocked and you can't start Cyber Snoop

Product:

Cyber Snoop 4.0

Applies to:

All Builds

Background
Cyber Snoop blocks network access whenever it detects that security files have been altered. The only way to reset network access is through a valid Cyber Snoop login.

The message "Network Access Blocked. Cyber Snoop security components have been disturbed." appears every 3 seconds. You are not able to restart Cyber Snoop because a user physically deleted all Cyber Snoop files.

Solution:

  1. Restart your computer in safe mode ( During startup, press F8 or Ctrl after the "Starting Windows..." message appears).
  2. Delete your Cyber Snoop Installation directory.
  3. Re-Install Cyber Snoop.
  4. Start Cyber Snoop and reconfigure your password and security settings.
  5. Quit Cyber Snoop.
  6. Reboot your machine.

Note: If you are running a demonstration version of Cyber Snoop, expire your trial by temporarily setting your system clock ahead by one year and restarting your computer. This will pull Cyber Snoop security components out of your system.