Pearl Software - Employee Internet Monitoring & Web Filtering Software Solutions
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Employee Internet Monitoring & Web Filtering Software Solutions

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Knowledge Base Article

Issue:

Pearl Echo stops monitoring activity when the Pearl Echo Server software is running on Windows XP and Service Pack 2 is applied.

Product:

Pearl Echo 6.0, Pearl Echo 7.0, Pearl Echo 8.0, Pearl Echo 9.0

Applies to:

All Builds

Solution:
Installation of Service Pack 2 on Windows XP includes turning on Windows Firewall in default installations. In its default configuration, Windows Firewall will block Pearl Echo SERVER's communication ports. To remedy this situation:

  1. Access Windows XP's firewall settings from the system's Control Panel.
  2. Select the the Exceptions tab and add the Pearl Echo application PechoxNT.exe to the list of Programs and Services. (Version 8 application is echoComm.exe)