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Knowledge Base Article

Issue:

Using Pearl Echo to Monitor & Control Exchange E-mail

Product:

Pearl Echo 6.0

Applies to:

Builds 6.04.0005 and later

Background
Pearl Echo is designed to monitor any e-mail client using the POP3, SMTP or IMAP e-mail protocol. By default, Exchange e-mail clients communicate with the Exchange server via Exchange's native Remote Procedure Call (RPC) protocol.

Solution:
Option 1: Managing Exchange E-mail at the Exchange Client
By making the following simple modification, Exchange e-mail clients can be configuring to communicate via the IMAP protocol without affecting Exchange’s e-mail synchronization ability or any of Exchange's additional RPC functionality.

On the Exchange e-mail client:

  1. Create an additional IMAP/SMTP e-mail account (Options->Accounts in Outlook).
  2. Specify the required information including your Exchange server as the IMAP and SMTP servers.
  3. Set your new account as the Default mail account.

E-mail will now be received and sent through the Exchange server using the IMAP/SMTP protocol.

Option 2: Managing Exchange E-mail at the Exchange Server
Pearl Echo can be configured to monitor all Exchange e-mail as it enters and leaves your Exchange Server. This is accomplished by installing the Pearl Echo Workstation software as a service on your Exchange Server. In this configuration, controls can be placed on e-mails based on Pearl Echo’s keyword controls. User level controls are not available in this configuration.

To install the Pearl Echo Workstation Service for Exchange:

  1. Insert the Pearl Echo CD-ROM into the CD-ROM drive.
  2. Click Workstation Setup
  3. When prompted, enter the IP address and Port number you assigned when installing the Pearl Echo server software. When prompted, select ‘Exchange Server’ as your workstation configuration option. The workstation will perform a test communication with the Pearl Echo Service and will display the results. If a link is successfully established, your Echo workstation installation is complete.