The following options are available for Pearl Software products. Please see the About screen under the product's Help menu to determine your product version.

Self-Help and General Support
If you have questions, need help installing your software or require a product patch, please visit the Pearl Software online Knowledge Base to search the library of answers to the most common technical issues.

Submit Issue
If your issue can not be found in the online product support pages, you can create a support incident online. This option is provided at no charge for evaluation software, within 30 days of your product purchase or with an available incident as part of your current Pearl Software Maintenance Agreement.

Request a Feature
If you would like to request a new feature or function for a Pearl Software product, you can e-mail your request to the Pearl Software Development Team. Pearl Software maintains a leading position in our industry by constantly enhancing our products based on end-user needs.

Telephone Support
If your issue can not be found in the online product support pages, please call 800-732-7596 or and have your product serial number available. Telephone technical support is available at no charge for evaluation software, within 30 days of your product purchase or with an available incident as part of your current Pearl Software Maintenance Agreement. Additional support can be purchased from Pearl Software. Telephone technical support is available weekdays 8:30 am through 6:00 pm, EST. and 8:30 am through 9:00 pm, EST. on Wednesdays.

Knowledge Base
Search for resolutions to known issues.

Submit an Issue
E-mail the Pearl Software Technical Support team with your issue.

Echo-Filters Category Change
Request Web site reclassification in Echo-Filters Web Category Database.

Experts & Advice
Books and Articles from experts in the field of Employee Internet Management.

Request a Feature
E-mail Pearl Software with your request for new product features.

FAQ's
Find answers to the most commonly asked product questions.

Additional Resources
The resources listed below are available under the Help menu in your software. User Guides An electronic user manual that contains detailed information on product features and functionality. Tutorials Walk you through setting up the various control mechanisms included in your software. Help Files Allow you to search for information on a specific topic of interest.